Transforming the ESG Performance of a multinational consumer goods company in NYC

Transformation

Discover how our team helped a global consumer goods corporation go from fragmented ESG data and low ratings to integrated, real-time reporting and improved sustainability performance.

Learn more in this case study on enhancing your ESG (environmental, social, and governance) tracking and boosting your sustainability ratings.

Our Client

  • A multinational consumer goods company, headquartered in New York City.
  • With 12+ global offices and an active presence in over 8 countries, the company has established itself as a market leader in sustainable product offerings.
  • Their product portfolio includes household essentials, personal care products, and eco-friendly alternatives.

Problem → Relevance → Solution

    • Problem 1: Fragmented Data Systems

      Each global office used different platforms for ESG data collection, resulting in fragmented data that couldn’t be easily integrated or compared. Every stakeholder involved in the process was not able to get relevant information in one place.

      Why it’s relevant:

      Fragmented data from multiple sources(ecommerce sites, customer queries, feedback, leading trends) hindered the company’s ability to have a unified view of its ESG performance, leading to inconsistent reporting.

      How we overcame it:

      Experts at DataToBiz developed standardized ESG data collection templates to ensure consistency and accuracy across all global offices.

    • Problem 2: Manual Reporting Hazards

      The company’s reliance on manual data entry for ESG metrics caused delays and inaccuracies, leading to discrepancies in quarterly reports.

      Why it’s relevant:

      Manual processes were time-consuming and prone to human error, affecting the reliability and timeliness of ESG reports.

      How we overcame it:

      Our development team created a few custom Power BI dashboards that automated data aggregation and visualization, providing real-time insights into ESG performance.

    • Problem 3: Complex Regulatory Set-up

      ESG analytics is booming, so with current trends, regulations, and changing industry standards, the client needed help to keep up with diverse and frequently changing ESG regulations across various countries, risking non-compliance and potential fines.

      Why it’s relevant:

      Non-compliance with ESG regulations could result in financial penalties and damage to the company’s reputation.

      How we overcame it:

      We created a dynamic compliance framework tailored to the client’s global footprint, enabling them to adapt quickly to regulatory changes.

    • Problem 4: Underperforming ESG Metrics

      The client identified gaps in key areas like carbon footprint measurement and waste management, leading to lower ESG ratings from evaluators such as GRI and SASB.

      Why it’s relevant:

      Low ESG ratings could affect the involved investors and external stakeholders, affecting the company’s market reputation and investment potential.

      How we overcame it:

      We designed targeted ESG improvement plans under our ESG tracking and sustainability analytics strategies with clear, actionable steps to address these underperforming areas.

    • Problem 5: Stakeholder Dissatisfaction

      Investors and other stakeholders expressed vague dissatisfaction with the need for more transparency and time-framing in ESG reporting, impacting the company’s market reputation.

      Why it’s relevant:

      Dissatisfied stakeholders could decrease investor confidence and support, affecting the company’s reputation management.

      How we overcame it:

      Our team developed robust communication protocols and reporting tools to up transparency and keep stakeholders informed with timely, accurate ESG data.

Technical Architecture
(Tools and Technologies Involved)

Data Ingestion Layer

    • Data Integration Tools: ETL/ELT tools (e.g., Informatica, Talend, Airbyte) to extract data from various sources.

    • Data Lakes: Cloud-based data lakes (e.g., AWS S3, Azure Data Lake) for storing raw and processed data.


Data Processing Layer:

  • Data Catalog: Metadata management tool (e.g., Amazon Glue, Azure Purview) to manage data definitions and lineage.

  • Data Quality Tools: Data profiling and cleansing tools (e.g., Informatica, Talend) to ensure data accuracy and consistency.
  • Data Transformation Tools: Data transformation and enrichment tools (e.g., Spark, Python, SQL) to prepare data for analysis.


Data Analysis Layer:

  • Data Warehouse: Cloud-based data warehouse (e.g., Snowflake, Amazon Redshift, Google BigQuery) for structured data storage and analysis.
  • Data Mart: For specific business needs (e.g., financial, sustainability).
  • BI Tools: Business intelligence tools (e.g., Power BI, Tableau) for data visualization and reporting.
  • Advanced Analytics Tools: Machine learning and AI platforms (e.g., Python, R, TensorFlow, PyTorch) for predictive modeling and insights.


ESG Compliance Layer:

  • Regulatory Data Management: Tools to manage and update regulatory requirements (e.g., databases, APIs).
  • Compliance Engine: Rules engine or workflow automation to assess compliance against regulations.


Stakeholder Engagement Layer:

  • Reporting Tools: Interactive reporting tools (e.g., Power BI, Tableau) for various stakeholder groups.

  • Collaboration Tools: Platforms for communication and collaboration (e.g., Microsoft Teams, Slack).

Facing a similar challenge in your business?

Business Impact

Enhanced ESG Data Accuracy: Achieved a 95% reduction in data inconsistencies and errors, ensuring reliable ESG reporting.
    • Improved ESG Ratings:The client’s ESG service ratings improved by 25 points, positioning them in the top quartile within their industry.
    • Operational Gains:Reduced the time required for ESG data collection and reporting by 50%, saving approximately 1100 labor hours annually.
    • Better Reporting Capabilities:Enabled real-time ESG performance reporting, leading to a 45% improvement in stakeholder satisfaction and lesser engagement.
    • Regulatory Compliance Achievements: Successfully navigated over 13+ global regulatory alterations without any compliance issues, safeguarding the company’s reputation and operational continuity.
By addressing these specific problems, we transformed our client’s ESG(environmental, social, and governance) performance, integrating data systems, ensuring compliance, and improving stakeholder satisfaction. If you want to enhance your company’s ESG tracking and sustainability ratings, schedule a free consultation with DataToBiz today to learn how we can help you achieve such results.

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