Retail Firm Business Expansion with GCC as a Service Engagement Model

Our Client

A leading MNC in the retail sector with operations in over 13 countries.
With brick-and-mortar to online stores, the company is known for its quality goods and fast delivery services.
The retail brand contains all consumer goods, from electronic items to apparel to vegetables and household goods.

Problem Statement

With ongoing expansion projects in 3+ countries, the client needed to enhance operational efficiency and streamline global processes, aiming to reduce costs globally through technology. In the process, they faced multiple hurdles:

- Operational Lag:
  
  With a stable technology system in place for their multiple stores, the expansion projects, however, had scattered systems and processes across different regions, leading to inefficiencies and high operational costs.
- Lack of Standardization:
  
  Inconsistent procedures and standard governance and security policies were causing consistent compliance issues and delays.
- Scalability Issues:
  
  Difficulty in scaling operations amid global expansion to meet increasing demand in emerging markets.
- Global Talent Shortage:
  
  With multiple business setups, the offices needed to fill their talent gaps, but only for a short period, hence facing challenges in attracting and retaining skilled talent for critical business functions.
- Technology Gaps:
  
  Outdated technology infrastructure hindering innovation and digital transformation efforts

Our Solution

Our COO, data engineers, and developers were involved closely with the project and suggested GCC as a service engagement model.

Centralized Operations: Established a GCC to centralize key business processes, leading to streamlined operations and reduced overlaps.
Standardization and Best Practices: Implemented standardized procedures and best data security practices across all projects, ensuring consistency and compliance throughout the expansion.
Advanced Technology Integration: Upgraded the client’s technology infrastructure, integrating advanced analytics, BI reporting, AI, and automation tools to enhance productivity and innovation.
Talent Acquisition and Development: With staff augmentation solutions, we quickly filled short-term talent needs, provided training to upskill employees, and implemented retention strategies to keep skilled talent long-term.
Scalability and Flexibility: Designed and implemented a scalable GCC model that allows for easy expansion into new markets, supporting the client’s growth ambitions.

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Business Impact

- Operational Cost Reduction: Achieved a 19% reduction in operational costs through streamlined processes and centralized operations.
- Improved Efficiency: Increased process efficiency by 30%, leading to faster turnaround times and improved service delivery.
- Enhanced Compliance: Achieved 80% compliance with global regulatory standards through standardized procedures.
- Talent Retention with Staff Augmentation: Increased talent retention rate by 18% with effective training and development programs.
- Scalability: Successfully scaled operations to 5 new markets within the first 2 years, driving a 12% increase in global market share.
- Technology-Driven Growth: With a bend toward advanced technology and innovation, the client stood as a testament to innovation and technological sustainability, with an increase in digital customer engagement.