Optimizing GCC Operations With Data Engineering Staffing in a Tech Firm

Our Client

This establishment is recognized as an industry leader in software development for finance and healthcare.
Based in the USA, the company has recently surpassed a milestone of 15 years and has set its global footprint with offices in North America, Europe, and Asia.
They offer a range of software solutions from enterprise resource planning (ERP) systems to specialized healthcare applications to a wide clientele, including Fortune 500 companies.

Problem Statement

With any successful establishment, what always remains a challenge is scalability, with the same efficiency as before. This was one of the similar cases. The company faced multiple challenges as it aimed to scale its operations and service offerings through one of its Global Capability Centers (GCC).

- Talent Shortage:
  
  The company faced a severe shortage of qualified IT and data engineering professionals within the local market, resulting in significant project delays and gradual increases in operational costs.
- High Recruitment Costs:
  
  The fresh recruitment and onboarding process was lengthy, expensive, and resource-intensive, cramping the company’s ability to scale operations effectively.
- Operational Lags:
  
  Managing remote teams across various time zones was a hurdle, impacting the overall productivity of the newly set GCC.
- Knowledge Transfer(KT) within the stakeholders:
  
  High employee turnover rates resulted in a critical loss of institutional knowledge, hindering the company’s ability to maintain operational efficiency and sustain long-term growth.
- Scalability as an Issue:
  
  With variable workloads and diverse projects on their plate, the client required a scalable yet flexible staffing solution that could quickly adapt to fluctuating demands.

Our Solution

To address these challenges, we implemented a staff augmentation model as an extension of their GCC, providing skilled IT professionals to work seamlessly with their in-house teams.

Talent Acquisition and Onboarding: We provided access to a vast pool of skilled IT professionals, ensuring the client could quickly fill critical roles with the right talent. For instance, 3 senior developers plus 2 Mid-level analysts, were onboarded within 2 weeks.
Flexibility and Scalability: We established a flexible engagement model, as an extended part of the ongoing GCC project, that allowed the client to quickly scale their workforce up or down to match project demands.
Collaboration and Communication: Our staff augmentation team led a seamless collaboration between the client’s in-house team and our augmented workforce through regular communication channels and project management tools.
Knowledge Transfer and Retention: With dedicated project managers for each staff at the time of crisis or confusion, facilitated effective knowledge transfer between the client’s team and the augmented staff, ensuring continuity and minimizing disruptions due to employee turnover.

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Business Impact

The implementation of the staff augmentation model resulted in many improvements across thie project:

- By providing immediate access to skilled resources, we reduced the average time-to-hire for critical IT roles from 40 days to 10 days, enabling the client to initiate projects faster and meet deadlines more effectively.
- Our optimized staffing model saved approx. $20000, in overall IT operational costs, allowing the client to reinvest savings into strategic initiatives.
- Smooth collaboration and communication among team members led to a 39% increase in project velocity, resulting in faster time-to-market for new products and services.
- The focus on knowledge transfer and employee development for both augmented staff and their internal employees, contributed to a 15% reduction in staff turnover, ensuring a stable and experienced workforce.

All-in-all, the ability to rapidly scale the workforce up or down with staff augmentation in response to changing business needs enabled the client to handle increased project volumes without compromising quality or exceeding budget under their ongoing GCC project.